exchange and returns

Can i return a product?

Yes we allow you to return the product within 14 days of receipt. Once you notified us of your retour shipping per email or telephone you have 14 days left from the time of return. 

The product can only be returned unused and, if possible, in original packaging.

To return the order, the return costs are for your account.

We will credit the amount within 14 days.

You can also use the model form which you can find below. 

NO RETURNS WILL BE ACCEPTED  ON OPENED OR USED ITEMS

 

When can you expect your reimboursement?

We will reimburse the payments from you, including any initital delivery costs for the returned product (if the entire order returns), without delay but within 14 days following the date on which you notifies us of the withdrawal. Unless the entrepreneur offers the product itself, he may wait for repayment until he has received the product or demonstrates to the consumer that he has returned the product, whichever is earlier. The vendor uses the same means of payment used by the consumer for repayment unless the consumer agrees with another method. The refund is free for the consumer.

If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to pay back the additional cost for the more expensive method.

Download
RETURN FORM.pdf
Adobe Acrobat Document 361.4 KB